Muhammad UsmanGhouri
Results-driven professional with 7+ years of experience across customer service, BPO operations, sales, marketing and team leadership. Focused on customer satisfaction, business growth and high-performance teams.
Professional. Dedicated. Results-Oriented.
I am a results-driven professional with 7+ years of experience in customer service, sales, marketing, BPO/call-center operations and team leadership. I have worked with customers, sales teams and operational teams in fast-paced environments and understand the importance of clear communication, accountability and consistent follow-through.
My strengths include customer handling, sales communication, lead follow-up, team coordination, problem solving and adapting quickly to new systems and responsibilities.
What I Do Best
Practical skills developed through customer-facing, sales and leadership roles.
Professional Experience
Experience across customer service, sales, operations, education and team leadership.
Team Leader
- Led and supported customer service teams.
- Handled escalations and complex customer issues.
- Supported outbound, affiliate marketing and operations.
- Monitored performance and daily team activities.
Assistant Sales Manager
- Supported sales targets and business growth.
- Managed leads, follow-ups and customer communication.
- Built relationships with prospective customers.
- Supported the sales team with day-to-day KPIs.
Customer Service Representative
- Handled inbound and outbound customer inquiries.
- Resolved concerns and maintained service quality.
- Followed procedures and maintained records.
- Worked effectively in target-driven environments.
Teacher / Tutor
- Delivered lessons and supported students.
- Explained complex topics clearly.
- Managed learning activities and outcomes.
- Strengthened communication and mentoring skills.
Experience That Brings Value
Education
Master's Degree
Postgraduate qualification completed in 2024.
BS (Hons) — Accounting & Finance
Academic foundation in accounting, finance and business.
Let's Work Together.
I am open to customer service, sales, business development, team leadership and operations opportunities, including remote and international roles.
Contact Me